WHY HAS MY ORDER BEEN SENT BACK TO YOU?
Our postage courier DPD LOCAL do their upmost to successfully delivery your parcel safely and as requested. If your parcel is in the process of returning to us or has been sent back to our hub, it is due to one of the following reasons:
- Three deliveries were attempted; with no answer
- Your ‘MyDPD’ delivery settings were not updated
If you wish to deliver to a safe place or a neighbour, please make sure your delivery settings are accurate to ensure correct and safe delivery.
If your parcel arrives back to us, we will re-ship the parcel free of charge.
Finally, make sure your address at checkout is correct, we make sure to also check accuracy of all address before we ship your parcel.