Authenticity
Any items that we sell are 100% authentic - Drip Union hold's a zero-tolerance policy towards counterfeit and fake goods. All products are brand new, with original accessories, such as tags and boxes, unless otherwise stated in the description of a product. Please read the description of all items for confirmation of what you will receive when ordering. We are not affiliated with the brands we sell. We are just a reseller of these products at competitive prices.
Can I Alter My Order Once It Has Been Placed?
Unfortunately we are unable to alter orders once in progress as they have been picked and packed at our warehouse. Please contact our customer service team an email and we can help advise further.
How Do I Return My Order?
Click here to view our returns policy
How Long Will It Take To Recieve My Refund?
We process all outstanding returns within 48 hours of recieving them, our PO BOx returns address is open 7 days a week. Once processed you will recieve an email. Please allow upto 10 working days for your respected bank to release the funds back into your active balance.
Any items that we sell are 100% authentic - Drip Union hold's a zero-tolerance policy towards counterfeit and fake goods. All products are brand new, with original accessories, such as tags and boxes, unless otherwise stated in the description of a product. Please read the description of all items for confirmation of what you will receive when ordering. We are not affiliated with the brands we sell. We are just a reseller of these products at competitive prices.
Can I Alter My Order Once It Has Been Placed?
Unfortunately we are unable to alter orders once in progress as they have been picked and packed at our warehouse. Please contact our customer service team an email and we can help advise further.
How Do I Return My Order?
Click here to view our returns policy
How Long Will It Take To Recieve My Refund?
We process all outstanding returns within 48 hours of recieving them, our PO BOx returns address is open 7 days a week. Once processed you will recieve an email. Please allow upto 10 working days for your respected bank to release the funds back into your active balance.
I have Recieved An Incorrect / Damaged Order.
On the very rare occasion our warehouse team have either fulfilled an incorrect product. Or your product has been damaged in transit. Please reach out to our customer service team, info@dripunion.com, James will be more than happy to assist you!
My Order Has Not Arrived Yet.
If you would like an update on where your order is, please feel free to reach out to us via email on, info@dripunion.com. Always keep an eye on your email / SMS for delivery updates from your chosen courier.
My Order Has Been Stolen.
We do not take any responsibility for parcels left in safe places or chosen neighbours. This is down to the MyDPD safe place preferences you have set and confirmed in the MyDPD App. Your personal preferences, override ours that do not allow parcels to be left safe.
All contactless deliveries come with GPS, a clear POD image upon delivery, with coordinates. We are in contact with our DPD representative on a daily basis regarding these issues and have the above information for every completed delivery. We can see if your parcel has been delivered.
If you believe your parcel has been stolen, we recommend to contact the police prior to contacting us. If you can provide us with a valid crime reference number, please email us and we will assist you further.
Restocks / New Drops
We often alert our social media channels with restocks or new products, @dripunion / @missdripunion. Alternatively, whilst viewing an out of stock product you can click 'Notify Me When Back In Stock' for a direct email.
International Customers / Fee's.
As a buyer, you agree to pay any/all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.
We currently do not offer prepaid duties and taxes so please be aware that your order(s) could incur customs charges. These charges will sent to you via text / email and the fee for you as a customer will be around 10% off the order price, so please bare this in mind before purchase.
