Any items that we sell are 100% authentic, there is a zero-tolerance policy from us for counterfeit and fake goods. All products are brand new, with original accessories, such as tags and boxes, unless otherwise stated in the description of a product. Please read the description of all items for confirmation of what you will receive when ordering. We are not affiliated with the brands we sell. We are just a reseller of these products at competitive prices.
Unfortunately due to the scale of our business and that some specific items are sourced in specifically upon demand, once an order is placed we can't cancel it. If you need to change your address of delivery please contact us as soon as possible via Instagram or via email! We will do our best to change the address of delivery but if already dispatched this won't be possible and you may have to contact our courier DPD.
You can always return your order once arrived within 14 days. For more information please visit our refund and returns section.
You can track your return through your chosen returns carrier. Upon receipt/return of your goods we aim to process your return within 10 working days. Once processed you will receive an email / text notifying you and from then, depending on the chosen payment method you picked, please allow up to 72 hours for the funds to show back in your account.
If you haven't received your refund after this time, and the parcel has got back to us, then please contact our customer service email who will be happy to look in to this.
We will ask you for some pictures of the faulty item you have received, and once processed we will send you a prepaid returns label to send back to us for a refund.
We recommend placing a brand new order for the correct item again, as soon as possible to avoid any disappointment.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on info@dripunion.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the following form below
DOWNLOAD PRE PAID RETURNS FORM HERE
- Place your item in the designated safe place if you are not present when collection window is.
- Dont worry about re applying the returns label barcode as we do that for you!
WHAT WE DO
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.
I HAVE RECEIVED THE WRONG ITEMS / WRONG SIZE
If you require a new correct item we recommend placing a brand new order to avoid your desired item selling out.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on info@dripunion.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the form below
DOWNLOAD PRE PAID RETURNS FORM
- Place your item in the designated safe place if you are not present when collection window is.
- Don’t worry about re applying the returns label barcode as we do that for you!
What we do -
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.
MY ORDER HASN'T ARRIVED YET
For example: if you order an item with a 2-4 day dispatch time frame. This item will be dispatched 2-4 days after the order was placed and then shipped out via Premium DPD shipping (1-3 days)
If you require an update about an existing order feel free to email us or direct message us on instagram quoting your order number.
For a visual representation of this please visit our Instagram story highlights section under 'SHIPPING'
WHY IS THIS THE CASE?
Due to the scale of our business, stock can sellout quickly and due to this we source specific items from our trusted worldwide suppliers which can sometimes result in a slightly longer handing time.
WHY HAS MY ORDER BEEN CANCELLED / REFUNDED?
WHY HAS MY ORDER BEEN SENT BACK TO YOU?
- Three deliveries were attempted; with no answer
- Your ‘MyDPD’ delivery settings were not updated
If you wish to deliver to a safe place or a neighbour, please make sure your delivery settings are accurate to ensure correct and safe delivery.
If your parcel arrives back to us, we will re-ship the parcel free of charge.
Finally, make sure your address at checkout is correct, we make sure to also check accuracy of all address before we ship your parcel.
RESTOCKS / NEW DROPS!
As a Buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.
We currently do not offer prepaid duties and taxes so please be aware that your order(s) could incur customs charges. These charges will sent to you via text / email and the fee for you as a customer will be around 10% off the order price, so please bare this in mind before purchase