We aim to process all returns within 3-5 days of receiving your return. Please keep your proof of postage to hand - as you are responsible for returning your parcel to us.
Firstly, we sincerely apologise for this issue, please contact our customer service team via Email (info@dripunion.com), where our customer service team will be more than happy to assist you with this matter!
MY ORDER HAS BEEN STOLEN!
We do not take any responsibility for parcels left in safe places or chosen neighbours. This is down to the MyDPD safe place preferences you have set and approve in the MyDPD App. You are responsible for this.
All contactless deliveries come with GPS, a clear POD image upon delivery, and coordinates. We are in contact with our DPD representative on a daily basis regarding these issues and have the above information for every completed delivery.
If you believe your parcel has been stolen, we recommend to contact the police prior to contacting us. If you can provide us with a valid crime reference number, please email us and we will assist you further.
WHY HAS MY ORDER BEEN CANCELLED / REFUNDED?- Three separate deliveries were attempted; with no answer.
- Your delivery address is incomplete.
- Your ‘MyDPD’ delivery settings were not updated.
To prevent any delivery delays, please ensure your delivery address is complete and correct, including your contact details. We will re-dispatch your order as soon as we receive it back from DPD - Free of charge.
RESTOCKS / NEW DROPS!As a buyer, you agree to pay any/all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.
We currently do not offer prepaid duties and taxes so please be aware that your order(s) could incur customs charges. These charges will sent to you via text / email and the fee for you as a customer will be around 10% off the order price, so please bare this in mind before purchase.