We will ask you for some pictures of the faulty item you have received, and once processed we will send you a prepaid returns label to send back to us for a refund.
We recommend placing a brand new order for the correct item again, as soon as possible to avoid any disappointment.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on info@dripunion.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the following form below
DOWNLOAD PRE PAID RETURNS FORM HERE
- Place your item in the designated safe place if you are not present when collection window is.
- Dont worry about re applying the returns label barcode as we do that for you!
WHAT WE DO
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.
I HAVE RECEIVED THE WRONG ITEMS / WRONG SIZE
If you require a new correct item we recommend placing a brand new order to avoid your desired item selling out.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on info@dripunion.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the form below
DOWNLOAD PRE PAID RETURNS FORM
- Place your item in the designated safe place if you are not present when collection window is.
- Don’t worry about re applying the returns label barcode as we do that for you!
What we do -
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.
MY ORDER HASN'T ARRIVED YET
For example: if you order an item with a 2-4 day dispatch time frame. This item will be dispatched 2-4 days after the order was placed and then shipped out via Premium DPD shipping (1-3 days)
If you require an update about an existing order feel free to email us or direct message us on instagram quoting your order number.
For a visual representation of this please visit our Instagram story highlights section under 'SHIPPING'
WHY IS THIS THE CASE?
Due to the scale of our business, stock can sellout quickly and due to this we source specific items from our trusted worldwide suppliers which can sometimes result in a slightly longer handing time.
MY ORDER HAS BEEN STOLEN!
We do not take any responsibility for any parcels left in safe places or chosen neighbours. This is down to the MyDPD safe place preferences you set and approve in the MyDPD App. You are responsible for this.
All contactless deliveries come with GPS, a clear POD image upon delivery, and coordinates.
We speak with our DPD representative on a daily basis regarding these issues and have the above infomaton for every completed delivery.
If your parcel has been delivered to an incorrect address, we will find out for you and process a full refund.
If you believe your parcel has been stolen from your address / safe place or neighbour, contact the police prior to contacting us. If you can provide us with a crime reference number, email us and we will assist you further.
WHY HAS MY ORDER BEEN CANCELLED / REFUNDED?
WHY HAS MY ORDER BEEN SENT BACK TO YOU?
- Three deliveries were attempted; with no answer
- Your ‘MyDPD’ delivery settings were not updated
If you wish to deliver to a safe place or a neighbour, please make sure your delivery settings are accurate to ensure correct and safe delivery.
If your parcel arrives back to us, we will re-ship the parcel free of charge.
Finally, make sure your address at checkout is correct, we make sure to also check accuracy of all address before we ship your parcel.
RESTOCKS / NEW DROPS!
As a Buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.
We currently do not offer prepaid duties and taxes so please be aware that your order(s) could incur customs charges. These charges will sent to you via text / email and the fee for you as a customer will be around 10% off the order price, so please bare this in mind before purchase