First of all we apologise that you have received a faulty item, we aim to quality check all items before parceling and shipping but unfortunately, some finer details can be missed due to human error.
We will ask you for some pictures of the faulty item you have received, and once processed we will send you a prepaid returns label to send back to us for a refund.
We recommend placing a brand new order for the correct item again, as soon as possible to avoid any disappointment.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on email@example.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the following form below
- Place your item in the designated safe place if you are not present when collection window is.
- Dont worry about re applying the returns label barcode as we do that for you!
What we do -
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.