I HAVE RECEIVED THE WRONG ITEMS / WRONG SIZE
We are so sorry to hear this and would like to apologise for any inconveniences. If you have received the wrong item / size, then please contact our customer service team via email and we will organize a pre paid returns label for you.
If you require a new correct item we recommend placing a brand new order to avoid your desired item selling out.
PRE PAID RETURNS LABEL INFO:
What you need to do -
If you require a pre paid returns label from ourselves to return an item please email us on email@example.com with the following:
- FULL NAME, ORDER NUMBER , ADDRESS & POSTCODE, EMAIL ADDRESS, DESIGNATED SAFE PLACE.
- Re - wrap your parcel appropriately and enclose and complete the form below
DOWNLOAD PRE PAID RETURNS FORM
- Place your item in the designated safe place if you are not present when collection window is.
- Don’t worry about re applying the returns label barcode as we do that for you!
What we do -
We create and email you a prepaid returns slip with a collection date and time from a postman to your address.