It is your responsibility to return your item(s) to Drip Union no later than 14 days from the date of delivery.
You are responsible for the cost for your return. We offer refunds to the original payment method on all items refunded to us within 14 working days from the date of delivery.
Please keep proof of postage safe until your return is received by us and confirmed.
Returns must adhere to the following:
To be eligible for a return, your item MUST be in the same condition that you received it, unworn/unused, with tags still attached to the product, and in its original packaging. You’ll also need the receipt or proof of purchase.
We reserve the right to return your item back to you if it does not adhere to the above.
Delivery charges are non-refundable.
To Begin The Process :
- Please print out, fill in and enclose the following returns form in your returning parcel.
How long will my return take to process?
After you have posted your return, please keep your proof of postage. Once you see your return has arrived at our address please allow 7 full working days excluding weekends for this to be confirmed via email. Your return will be confirmed via email detailing your refund within the above timescales.
Please remember it can take some time for your bank or credit card company to process the refund back to your original payment method this can take up to 72hours.
Please note if your exchange is out of stock you will be automatically refunded.
Please abide by washing / cleaning guides set out by the respected brands we offer as we do not take any responsibility for washing incidents.
You can find the appropriate ways to wash / clean your item on the clothing tag.
You can always contact us for any further enquiries: firstname.lastname@example.org .We will do our best to reply to you as soon as we can!
We aim to reply to all emails within 48 hours!
Why isn't there a returns form inside my parcel?
As a company we are aiming to reduce our Carbon footprint in as many ways as possible! We state clearly above a link for you to download and print out our returns form, a handwritten copy is accepted too if a printer cannot be accessed.